Legal and Policies
Bridging excellence to the world.
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Site Usage Guidelines
1. Terms and Conditions – Website Use
By accessing this website, you warrant and represent to Redlands Roses that you are legally authorized to do so and to utilize the information provided herein. You agree to use the website exclusively for lawful purposes and in a manner that does not infringe upon the rights of, restrict, or inhibit the use and enjoyment of the site by any third party. You are responsible for any losses, expenses, or other costs incurred by Redlands Roses resulting from your breach of this condition. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
2. Terms and Conditions – Product Information
All products displayed on this website are subject to availability. In the event of supply shortages or difficulties, we reserve the right to substitute products of equivalent value and quality without prior notice. Customers will be notified of any substitutions before dispatch. Orders may be canceled if the specified product is unavailable. Prices of products are subject to change without notice and do not include delivery costs, which will be calculated and added to the total amount due at checkout. Payment must be received in full prior to dispatch of goods. Once the roses have been successfully delivered to the specified delivery address, they become the sole responsibility of the purchaser. Redlands Roses is not liable for any damage or loss occurring post-delivery.
3. Compliance
It is the user's responsibility to familiarize themselves with the website's rules, formats, and any directions as published on the website. Redlands Roses reserves the right to modify these terms at any time. Your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any questions regarding this agreement, you may contact us. All rights reserved.
Data Protection Policy
Red Lands Roses SEZ Plc respects your right to privacy and is committed to protecting your personal data in accordance with the Kenya Data Protection Act, 2019.
We collect and process personal data only where there is a lawful basis for doing so, including the performance of a contract, compliance with a legal obligation, our legitimate business interests, or your consent where required.
Personal data is used only for the purposes for which it was collected and is protected using appropriate technical and organizational measures.
We do not sell personal data and share it only with authorized parties where necessary to provide our services or comply with legal obligations.
Where we feature customers, suppliers, or partners on our website or official social media platforms, we use only business information, such as a company name or logo, and obtain consent where required. Personal contact details are never published without prior authorization.
You have the right to access, correct, or request deletion of your personal data, and to withdraw consent where processing is based on consent, subject to applicable law.
For more information on how we collect, use, and protect your personal data, please read our full Privacy Statement or contact our Data Protection Officer at itadmin@redlandsroses.co.ke.